Shipping policy

A Convenience Fee of Rs. 100/- will be applicable to the orders under Rs. 1,999/-.

1. If the order is cancelled, lost or un-delivered to your preferred location, we will refund the complete order amount including the convenience fee, if paid online.

2. If you return an order delivered to you, the order Convenience Fee will not be refunded. However, if you self-ship your returns, we will reimburse self-shipment charges based on Oberoi Garments' Returns Policy. For accounts whose return behaviour violates our fair usage policy, the Convenience fee will be non - refundable irrespective of order value. 

*Order value is calculated after applying discounts/VAT/GST or any other applicable charges.

 

FAIR USAGE POLICY

We always strive hard to provide the best experience to our customers. However, we have noticed that few accounts abuse our liberal returns policy. These accounts typically return most of the items bought or choose to not accept our shipments. Hence, our regular customers are deprived of the opportunity to buy these items. To protect the rights of our customers, we reserve the right to collect a Convenience fee of INR 149 for all orders and disable the cash on delivery option for accounts that have a high percentage of returns and shipments not accepted by the value of orders placed.

**Further, up-gradation to a higher Oberoi Garments Insider Tier under the Oberoi Garments Insider Program will not be approved for such accounts.